HOST A SOFT SKILLS OR LIFE SKILLS WORKSHOP

HUMAN RESOURCES

ANGER MANAGEMENT: UNDERSTANDING ANGER (1 DAY)


BRIEF DESCRIPTION
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success, as well as minimises destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her day less troublesome. This workshop is to help give you and your organisation that edge. LEARNING OBJECTIVES
During this workshop, you will learn how to:
• Recognise how anger affects our bodies, our minds, and our behaviour
• Use the six-step method to break and replace old patterns with assertive anger
• Be better able to control your own emotions when faced with other peoples’ anger
• Be better able to identify ways to help other people safely manage their anger COURSE CONTENT
Topics to be covered in this workshop include:
• How anger affects our bodies and our minds
• Coping thoughts
• Express feelings appropriately
• Prevent a build-up of frustration
• How to deal with issues
• Staying calm
• Identifying anger pay-offs
• Relaxation techniques
• Identifying trigger thoughts
• Developing your personal sanctuary
• Identifying and changing distorted thoughts




BUILDING YOUR SELF-ESTEEM AND ASSERTIVENESS SKILLS (1 DAY)


BRIEF DESCRIPTION


Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this workshop, you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognise the importance of learning self-acceptance and nurturing your sense of self.

LEARNING OBJECTIVES


During this workshop, you will:


• Grow in the conviction that you are competent and worthy of happiness
• Develop some techniques for making a positive first impression
• Learn how to turn negative thoughts into positive thoughts
• Learn how to make requests so that you get what you want
• Find ways of connecting with people

COURSE CONTENT


Topics to be covered in this workshop include:


• Building your self-esteem
• Putting others at ease
• Make positive first impressions
• Fake it ‘til you make it!
• Internal self-esteem factors
• Projecting self-confidence
• Negative vs positive thinking
• Distorted thinking
• How to wipe out worry
• Communication skills
• Giving and receiving compliments




BUSINESS ETIQUETTE: GAINING THAT EXTRA EDGE (1 DAY)


BRIEF DESCRIPTION


In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself credibly. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know regularly, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world. This workshop will allow you to take a quantum leap forward in skill, sophistication and confidence.

LEARNING OBJECTIVES


During this workshop, you will learn how to:


• Make finesse introductions, from shaking hands and eye contact to remembering names
• Dress appropriately for every business occasion
• Feel more confident about your business communication in every situation
• Use your business cards wisely
• Perfect your handshake
• Gain that extra edge that establishes trust and credibility

COURSE CONTENT


Topics to be covered in this workshop include:


• How business etiquette is crucial to your career
• How to make a good first impression
• Ways of remembering names
• Business card etiquette
• Dining etiquette
• How to shake hands
• Deciphering the dress code
• What to include in a business wardrobe
• Telephone etiquette
• E-mail etiquette




CELEBRATING DIVERSITY IN THE WORKPLACE (1 DAY)


BRIEF DESCRIPTION
The workforce has changed dramatically over the years. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. The challenge becomes: how can we make these diverse individuals work as a team? We all know what happens to organisations that don’t have effective teamwork: they fail. Failing to embrace diversity can also have serious legal costs for corporations.
LEARNING OBJECTIVES
This workshop will help you to:
• Understand what “diversity” and its related terms mean
• Be aware of how aware you are of diversity and where you can improve
• Understand how changes in the world have affected you and your view
• Be able to identify your stereotypes
• Understand what terms are politically correct and which are not, and why
• Be familiar with the four cornerstones of diversity
• Understand what the pitfalls are relating to diversity and how to avoid them
• Develop a technique for dealing with inappropriate behaviour
• Develop a management style to encourage diversity
• Know what to do if you or one of your employees feels discriminated against COURSE CONTENT
Topics to be covered in this workshop include:
• Defining “diversity.”
• How does diversity affect me?
• Identifying stereotypes
• Wise words
• The cornerstones of diversity
• How to discourage diversity
• The STOP technique
• Managing for diversity
• Dealing with discrimination




CHANGE MANAGEMENT: CHANGE AND HOW TO DEAL WITH IT (1 DAY)


BRIEF DESCRIPTION
Managers traditionally have had the task of contributing to the effectiveness of their organisation while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior
management. Managers who have an understanding of the dynamics of change are better equipped to analyse the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This workshop will help you deal with change, and will give you strategies to bring back to your employees. LEARNING OBJECTIVES
During this workshop, you will learn to:
• Accept that there are no normal or abnormal ways of reacting to change
• See change as an essential element that is positive
• Recognise that adapting to change is all about attitude
• Identify the stages of change we go through as we learn to deal with change
• See change as an opportunity for self-motivation and innovation
• Develop strategies for dealing with and accepting changes in your organisation COURSE CONTENT
Topics to be covered in this workshop include:
• What is change?
• The change cycle
• The human reaction to change
• The pace of change
• The pyramid response to change
• A four-room apartment
• Dealing with resistance
• Adapting to change
• Strategies for dealing with change
• Managing anger
• Managing stress




COMMUNICATION STRATEGIES (2 DAYS)


BRIEF DESCRIPTION
This workshop is designed to help you improve your interactions with other people in your workplace or at home. It gives participants the opportunity to improve the critical communication skills of listening, asking questions, and being aware of non-verbal messages. It can also help participants who are struggling to find that middle ground between being too aggressive and too passive; and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of communication with others that help reveal appropriate information about ourselves; and how to manage ourselves better for a professional image. LEARNING OBJECTIVES
This workshop will help you to:
• Identify common communication problems that may be holding you back
• Develop skills in asking questions that give you the information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Learn how to stand your ground and make your feelings heard
• Enhance your ability to handle difficult situations without being manipulated
• Be aware of the five types of relationships COURSE CONTENT
Topics to be covered in this workshop include:
• 10 commandments of positive relationships
• Self-awareness
• Feeling competent
• Communication barriers
• Asking good questions
• Listening skills
• Johari window
• Improving your self-image
• Five approaches to relationships
• Your frame of reference
• The assertive formula
• Saying ‘no’




CONDUCTING EFFECTIVE PERFORMANCE REVIEWS (3 DAYS)


BRIEF DESCRIPTION
Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher, Goethe, said: “Treat people as if they were what they ought to be, and you help them become what they are capable of being.” Setting goals and objectives will give supervisors and employees a unified focus and targets to aim for. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. LEARNING OBJECTIVES
At the end of this workshop, you will be able to:
• Recognise the importance of having a performance appraisal process for employees
• Understand how to work with employees to set performance standards and goals
• Develop skills in observing and giving feedback, and listening and asking questions, for improved performance
• Identify an effective interview process, and have the opportunity to practice the process in a supportive atmosphere
• Develop strategies for managing employee performance COURSE CONTENT
Topics to be covered in this workshop include:
• The importance of performance appraisals
• How to avoid stereotyping
• Developing standards and goals
• Documenting performance
• Performance feedback and coaching
• Developing an interview format
• The appraisal as a two-way process
• Managing employee performance
• How to fire someone
• Accepting criticism




CONFLICT RESOLUTION: DEALING WITH DIFFICULT PEOPLE (1 DAY)


BRIEF DESCRIPTION
Edward Deming, the father of Quality Management, said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job; but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems, and give you some strategies you can adopt at work and in your personal life. LEARNING OBJECTIVES
This workshop will help you to:
• Recognise how your own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Learn some techniques for managing and dealing with anger COURSE CONTENT
Topics to be covered in this workshop include:
• Interactions with others
• Reciprocal relationships
• Anthony Robbins’ agreement frame
• Dealing with change
• The five-step process
• Managing your anger
• Managing other people’s anger
• Why don’t people do what they are supposed to?
• Causes of difficult behavior
• De-stress options




CONFLICT RESOLUTION: GETTING ALONG IN THE WORKPLACE (2 DAYS)


BRIEF DESCRIPTION
Edward Deming, the father of Quality Management, said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job; but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems, and give you some strategies you can adopt at work and in your personal life. LEARNING OBJECTIVES
This workshop will help you to:
• Recognise how your own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people and difficult situations
• Identify those times when you have the right to walk away from a difficult situation
• Learn some techniques for managing and dealing with anger COURSE CONTENT
Topics to be covered in this workshop include:
• Interactions with others
• Reciprocal relationships
• Anthony Robbins’ agreement frame
• Dealing with change
• The five-step process
• Managing your anger
• Managing other people’s anger
• Why don’t people do what they are supposed to?
• Causes of difficult behavior
• De-stress options




EMPLOYEE DISPUTE RESOLUTION AND MEDIATION THROUGH PEER REVIEW (1 DAY)


BRIEF DESCRIPTION
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalised process. In this workshop, you will cover all aspects of the process: from initiating the process; to choosing a facilitator and panel members; then having a hearing and making a decision. LEARNING OBJECTIVES
This workshop will help you to:
• What the peer review process is
• How employees file grievances and how management should respond
• How a facilitator and a panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• Why peer review panels fail and how to avoid those pitfalls COURSE CONTENT
Topics to be covered in this workshop include:
• What is peer review?
• Initiating the process
• Setting up the peer review panel
• Questioning techniques
• Overview of the peer review process: pre-meeting, hearing,
and decision meeting
• Walkthrough of a sample panel, with case files
• Why does the process fail?
• How can we ensure the process succeeds?




HIRING SMART: BEHAVIOURAL INTERVIEWING TECHNIQUES (2 DAYS)


BRIEF DESCRIPTION
This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behaviour-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioural interview even further with a discussion of communication techniques and the use of other types of interview questions. LEARNING OBJECTIVES
This workshop will help you to:
• Recognise the costs incurred by an organisation when a wrong hiring decision is made
• Develop a fair and consistent interviewing process for selecting employees
• Prepare better job advertisements and use a variety of markets
• Be able to develop a job analysis and position profile
• Use traditional, behavioural, achievement-oriented, holistic, and situational interview questions
• Enhance communication skills that are essential for a skilled recruiter
• Effectively interview difficult applicants
• Check references more effectively
• Understand the basic employment and human rights laws that can affect the hiring process COURSE CONTENT
Topics to be covered in this workshop include:
• The cost of hiring errors
• Why use behavioural interview techniques
• How to get the information you need
• Advertising guidelines
• Communication skills
• Writing the interview questions
• Defensible resume screening
• Developing an effective interview format
• Ethical and legal issues
• Interviewing techniques
• Asking questions and listening for answers
• Reference checks




MANAGING STRESS BEFORE IT MANAGES YOU (1 DAY)


BRIEF DESCRIPTION
This workshop explores the harmful long-term effects of stress on our mental and physical health, and provides suggestions for managing our individual stresses
more effectively. Strategies may include changes in lifestyle, stress management techniques such as relaxation and exercise, and the use of music or humour as
coping strategies. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Understand that stress is a positive, unavoidable part of everybody’s life
• Recognise the symptoms that tell you when you have “chronic stress overload”
• Identify those situations in your life that cause you the greatest stress
• Identify those actions which add to your stress
• Change the situations and actions that can be changed
• Deal better with situations and actions that can’t be changed COURSE CONTENT
Topics to be covered in this workshop include:
• Defining stress
• How does stress affect us?
• What is stress about?
• Stress and time
• The stress tax
• Managing stress
• Stress and gender
• Taking care of your body and your mind
• Basic stress management strategies
• The “less stress” lessons
• Plan for the future




MOTIVATING YOUR WORKFORCE (1 DAY)


BRIEF DESCRIPTION
It’s no secret that employees who feel valued and recognised for the work they do are more motivated, responsible, and productive. This workshop helps supervisors and managers create a more dynamic, loyal, and energised workplace. This workshop is designed specifically to help busy managers and supervisors understand what employees want, and provides them with a starting point for creating champions. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Identify what ‘motivation” is
• Learn about common motivational theories and how to apply them
• Learn when to use the carrot, the whip, and the plant
• Discover how fear and desire affect employee motivation
• Explore ways to create a motivational climate and design a motivating job COURSE CONTENT
Topics covered in this workshop include:
• Motivational theories
• The carrot, the whip, and the plant
• Fear and desire
• Setting goals
• The role of values
• Creating a motivational climate
• The expectancy theory
• Designing a motivational job
• A motivational checklist




NEGOTIATING FOR RESULTS (1 DAY)


BRIEF DESCRIPTION
This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as a mediator and negotiator, as well as in your day-to-day responsibilities. You will be encouraged to focus on interests rather than positions so that you can develop relationships of mutual trust, fairness, and respect for one another. This approach promotes balanced and lasting partnerships to solve workplace problems. You will also learn effective communication skills, problem-solving, and consensus building to turn face-to-face confrontations into side-by-side problem-solving. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Understand the benefits of excellent negotiating skills that take the interests of both parties into consideration
• Have an increased ability to negotiate more effectively by turning face-to-face confrontation into side-by-side problem solving
• Recognise that creating “win-win” solutions is the only sustainable solution
• Identify those techniques that will be most effective in stressful negotiation situations
• Develop skills that take the interests of both parties into consideration COURSE CONTENT
Topics covered in this workshop include:
• Mutual gains bargaining
• Basic elements of negotiation
• Criteria for judging negotiation methods
• Mutual gain options
• Negotiation essentials
• Challenges to negotiating
• Overcoming fear
• Preparing for negotiation
• Positional bargaining




OFFICE ETHICS AND YOU: MAKING GOOD DECISIONS (2 DAYS)


BRIEF DESCRIPTION
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. However, it will help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when faced with an ethical decision. We will also look at techniques you can use to avoid getting stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment. LEARNING OBJECTIVES
This workshop will help you to:
• Understand the difference between ethics and morals
• Understand the value of ethics
• Identify some of your values and moral principles
• Be familiar with some philosophical approaches to ethical decisions
• Identify some ways to improve ethics in your office
• Know what is required to start developing an office code of ethics
• Know some ways to avoid ethical dilemmas
• Have some tools to help you make better decisions COURSE CONTENT
Topics covered in this workshop include:
• The definition of ethics and morals
• Identification of your values
• Kohlberg’s six stages of moral development
• Basic philosophical approaches
• Core decision-making tools
• Tools specific to ethical decision making
• 22 golden keys to an ethical office
• Dilemmas with co-workers, supervisors, clients, and company policy
• How to avoid dilemmas
• Recovering from a mistake




ORIENTATION HANDBOOK: GETTING EMPLOYEES OFF TO A GOOD START (2 DAYS)


BRIEF DESCRIPTION
One of the reasons people change jobs is that they never feel sincerely welcome as an essential part of the organisation they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating employees, it makes sense to go one step further by making the new employee feel like they have made the right decision by joining your company. A comprehensive new employee orientation programme, coupled with an employee handbook that communicates workplace policies, can reduce turnover and save
your organisation thousands of rands. Whether your company has two employees or two thousand employees, don’t leave new employee orientation to chance. LEARNING OBJECTIVES
By the end of this workshop, you will:
• Understand how important an orientation programme is to an organisation
• Identify the role of the human resource department in the orientation programme
• Recognise how the “commitment curve” affects both new employees and their managers
• Know what companies can do to deliver their promise to new employees
• Determine the critical elements of effective employee training
• Know the importance of having an employee handbook for new and long-term employees COURSE CONTENT
Topics covered in this workshop include:
• Finding, hiring, and keeping good people
• Building employee commitment
• Fast-track orientation
• Designing a successful orientation programme
• The commitment curve
• Adult learning principles and how to apply them
• Learning styles inventory
• Creating an employee manual
• An orientation checklist




PROBLEM-SOLVING AND DECISION MAKING (2 DAYS)


BRIEF DESCRIPTION
As an individual, facts and knowledge can only go so far. Solving problems requires the ability to define the real problem, analyse the possible causes, create options, select the most feasible option, and implement it. This workshop helps individuals enhance their ability to create sustainable solutions; and learn new ways to approach problem-solving to reach win-win decisions. LEARNING OBJECTIVES
This workshop will help you to:
• Increase your awareness of problem-solving steps and tools
• Distinguish root causes from symptoms to identify the right solution for the problem
• Improve your problem solving and decision-making skills through identifying your problem-solving style
• Improve your ability to participate and communicate regarding collaborative problem-solving processes
• Recognise the top ten rules of effective decision making COURSE CONTENT
Topics covered in this workshop include:
• Practical application in problem-solving
• Define “problems”
• Describe the ideal problem solver
• Identify the types of problems encountered
• The Problem-solving Model
• Using fishbone analysis
• Problem-solving toolkit
• Facts vs information
• 10 ingredients for sound decision making
• Gradients of agreement
• The decision-making process
• Decision-making traps
• Problems as given/problems as understood
• Types of decisions (including bad ones!)
• Implementing a decision




TIME MANAGEMENT: GET ORGANISED FOR PEAK PERFORMANCE (1 DAY)


BRIEF DESCRIPTION
Time is money, and lots of it gets lost in disorganisation and disruption. This workshop helps you organise and prioritise for greater workplace efficiency. You will learn how to get a tight grip on your office space, organise your workflow, how to use your planner effectively, say no without guilt, and delegate some of your work to other people. This workshop is full of ideas for organising your
work area and your paperwork while working on the “right” things. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Better organise yourself and your workspace for peak efficiency
• Understand the importance of the most useful techniques for setting and achieving goals
• Identify the right things to be doing and develop plans for doing them
• Learn what to delegate and how to delegate well
• Take control of those things that would derail workplace productivity COURSE CONTENT
Topics covered in this workshop include:
• Left brain/right brain thinking
• Case study: a day at the office
• Setting goals
• Planning tools
• The four D’s
• Organising your workspace
• Organising files for retrieval
• Managing your workload
• Delegation
• Projects
• Setting a ritual




WORKPLACE HARASSMENT: WHAT IT IS AND WHAT TO DO ABOUT IT (2 DAYS)


BRIEF DESCRIPTION
Workplace harassment costs individuals, organisations, and government enormous amounts of time and money every day, and that’s just the financial cost. No wonder companies are working to be more proactive in preventing harassment. How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? If a complaint is filed, what do you do? All of these questions are answered in this workshop. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Understand what is acceptable or unacceptable behaviour in the workplace; and why
• Understand the benefits of harassment training
• Define the various types of harassment, including sexual harassment
• Assist in creating a harassment policy
• Know ways to prevent harassment and understand what role you can play
• Know how to protect yourself from harassment
• Know what to do if you are harassed or accused of harassment
• Understand the complaint process from the complaint; to the reply; and solution – including mediation or investigation
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Identify appropriate solutions for a harassment incident
• Know what to do if a complaint is false
• Help your workplace return to normal after a harassment incident COURSE CONTENT
Topics covered in this workshop include:
• Defining harassment
• The purpose of training
• Sexual harassment
• Creating a harassment policy
• Other prevention strategies
• Nipping it in the bud
• Protecting yourself
• What if it happens to me?
• What if it’s happening to someone else?
• Someone has filed a complaint against me!
• False complaints
• Mediation
• Investigating a complaint
• Making the decision
• Solutions
• After it’s over




WORKPLACE VIOLENCE: HOW TO MANAGE ANGER AND VIOLENCE IN THE WORKPLACE (3 DAYS)


BRIEF DESCRIPTION
Violence has many roots – including frustration. This frustration can stem from feeling inadequate at one’s job, low pay, chronic understaffing, disagreement with co-workers, and even team miscommunication. If not sufficiently addressed, frustration can lead to anger, causing the individual to respond with inappropriate behaviours such as physical violence to people or objects, threats, and inappropriate displays of emotion. These inappropriate behaviours can make other staff members feel threatened; triggering anger in them as well. Because anger and violence can have so many causes, this workshop takes a comprehensive look at anger and violence. The systems we teach give your staff and your organisation a strong foundation for a violence-prevention policy and programme. LEARNING OBJECTIVES
This workshop will help you to:
• Understand what workplace violence is
• Identify some warning signs of violence
• Understand the cycle of anger
• Understand Albert Bandura’s behaviour wheel and how it applies to anger
• Develop a seven-step process for managing your anger and others’ anger
• Have better communication and problem-solving skills, which will reduce
frustration and anger
• Develop other ways of managing anger, including coping thoughts
and relaxation techniques
• Be familiar with the nine components of an organisational approach
to managing anger, including risk assessment processes
• Know what to do if a violent incident occurs in the workplace at individual and organisational levels COURSE CONTENT
Topics covered in this workshop include:
• What is “workplace violence”?
• Understanding the behaviour wheel
• The anger management process
• Communicating better
• Six basic problem-solving tools
• Other ways of managing anger
• A systems approach
• Developing a policy and programme
• Risk assessment
• Hiring practices
• Workplace design
• Workplace practices and procedures
• Security systems and personnel
• Developing emergency response plans
• Programme review
• Developing a threat response
• The immediate response
• Consulting with the experts
• Gathering additional information
• Re-evaluation
• Communication
• Employee interview
• Risk level analysis
• Review and options
• Analysing the impact
• Incident response checklist
• Process application





MARKETING & SALES

ADVANCED WRITING SKILLS (1 DAY)


BRIEF DESCRIPTION
This workshop is for those who are already good writers. The focus is on writing letters of recommendation, persuasion, refusal, action, business cases, proposals, reports, and emails using current words and formats. LEARNING OBJECTIVES
During this workshop, you will:
• Discuss your writing challenges
• Learn how to make your writing clear, concise, and correct
• Improve sentence construction and paragraph development
• Identify some ways to make your writer simpler and easier to read
• Learn about a tool that can determine how readable your work is
• Develop effective business letters for tough situations
• Discuss email etiquette
• Develop appropriate writing styles and formats for your letters, business cases, and reports
• Recognise standard ways of documenting materials COURSE CONTENT
Topics covered in this workshop include:
• How to make your writing clear, concise, and correct
• Types of words and when to use them
• Using inclusive language
• Seven ways to simplify your writing
• Sentence and paragraph construction
• Business letter formats
• How to write a report or proposal
• How to write a business case
• How to write a request for proposals
• Email etiquette
• Documenting sources




BUSINESS WRITING THAT WORKS (2 DAYS)


BRIEF DESCRIPTION
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so that they are persuasive, clear, concise, complete, and correct. Writing is either a process or a product. As a process, we focus on the way we go about writing; which invariably affects the finished product. This workshop concentrates on the nitty-gritty details that writers have to contend with, and gives them practical advice on making their job easier. Participants discuss their unique writing challenges and share solutions with the rest of the group. LEARNING OBJECTIVES
By the end of this workshop, you will:
• Have a better grasp of the basics of writing including grammar, spelling, punctuation, and sentence structure required for writing excellence
• Practice the ability to write concisely and clearly, so that the reader will understand the message of the written material quickly
• Learn the process of gathering content, and formatting it in a way that suits the subject matter
• Develop a professional writing style COURSE CONTENT
Topics covered in this workshop include:
• The Four C’s
• Active vs passive voice
• Punctuation tips
• Sentence and paragraph structure
• Writing business letters
• Writing reports and memos
• Inclusive language
• Spelling and proofreading
• E-mail etiquette




WRITING REPORTS AND PROPOSALS (2 DAYS)


BRIEF DESCRIPTION
Being a manager in any sector frequently necessitates writing to explain things, smooth relationships, or convince others of the value of some course of action; such writing must be clear, concise, complete, and accurate. This workshop helps you identify the various forms of writing, their formats, and the required techniques of persuasion. LEARNING OBJECTIVES
This workshop will help you to:
• Learn the value of good written communications
• Develop paragraphs that introduce, connect, develop, and conclude ideas
• Prepare reports and proposals that inform, persuade, and provide information
• Learn how to proofread your work and be confident that your writing is clear, concise, complete, and accurate
• Apply these skills in real work applications COURSE CONTENT
Topics covered in this workshop include:
• Becoming a good writer
• Writing rules
• Readability index
• Creating proper paragraphs
• Unity and coherence
• Emphasis
• Active and passive voice
• The 4 stages of report writing: investigation > planning > writing > revision
• Audience
• Format
• Organisation
• Writing formal reports
• How to use headings
• Charts and graphs
• Writing proposals
• The acid test
• Designing your message
• Dealing with tough questions





PROJECT MANAGEMENT

PROJECT MANAGEMENT FUNDAMENTALS (1 DAY)


BRIEF DESCRIPTION
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well,
done on budget, and on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, it will familiarise you with the most common terms and the most current thinking about projects. LEARNING OBJECTIVES
This workshop will help you to:
• Understand what is meant by a “project” and “project management”
• Identify the benefits of projects
• Identify the phases of a project’s life cycle
• Enhance your ability to sell ideas and make presentations
• Prioritise projects
• Begin conceptualising your project, including goals and vision statements
• Use a target chart and other planning tools
• Complete a Statement of Work COURSE CONTENT
Topics covered in this workshop include:
• Defining a “project” and “project management”
• How projects can benefit you and your organisation
• Project life cycles
• Selling your project ideas
• Role and skills of the project manager
• Creating a vision
• Project planning worksheets
• The statement of work




INTERMEDIATE PROJECT MANAGEMENT (1 DAY)


BRIEF DESCRIPTION
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well,
done under budget, and done on time. This workshop is for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This workshop will take you through the remaining three stages: planning, execution, and termination. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Identify your project’s tasks and resources
• Order tasks using the Work Breakdown Structure (WBS)
• Schedule tasks effectively
• Use essential planning tools such as a Gantt chart, Programme Evaluation Review Technique (PERT) diagram, and network diagram
• Prepare a project budget
• Modify the project budget and schedule to meet targets
• Identify and manage risks
• Develop a change control process
• Execute and terminate a project COURSE CONTENT
Topics covered in this workshop include:
• What you need to focus on
• Scheduling your project
• The Work Breakdown Structure (WBS) and other planning tools
• Budgeting
• Project risks
• Schedule and budget compression
• Change control process
• Closing out a project




ADVANCED PROJECT MANAGEMENT (1 DAY)


BRIEF DESCRIPTION
It’s easy to forget the ‘manager’ part of your ‘project manager’ title amongst all the activity during a project. However, it is crucial that you hone your management skills
as they are an essential part of your success as a project manager. There are also some advanced project management techniques that you should master to help bring your projects to the next level. These are the two areas that we will focus on during this one-day workshop. This workshop presumes that you have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Apply Critical Thinking when choosing a project team
• Make the best of an assigned project team
• Help teams move through various stages to become a high-functioning machine
• Maximise productivity at team meetings
• Reward and motivate your team
• Develop and execute a communication plan
• Communicate with sponsors and executives more effectively
• Identify problem team members and strategies for working with them COURSE CONTENT
Topics covered in this workshop include:
• Choosing the project team
• Building a winning team
• Team meetings
• Nine easy ways to reward your team
• Developing a communication plan
• Dealing with problem team members
• Communicating with sponsors and executives




UNDERSTANDING PROJECT MANAGEMENT (3 DAYS)


BRIEF DESCRIPTION
This workshop will familiarise you with the most common terms and the most current thinking about projects and project management. It will also help you to know and understand your role as a project manager, and the various skills required of you in this role. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Understand what “projects” are and how they are becoming a part of organisational thinking
• Identify your role as a project manager and the skills required of you
• Recognise the steps you must take to keep budgets on track and on budget
• Identify the critical factors in project success
• Establish guidelines for building and controlling a budget
• Become more skilled at presenting ideas and asking for feedback
• Identify techniques for helping your project team work together COURSE CONTENT
Topics covered in this workshop include:
• Defining a “project”
• Project life cycles
• Role and skills of the project manager
• Setting project goals
• Why projects fail and how to avoid this
• Risk and contingency planning
• Creating network diagrams
• Building a winning team
• Managing meetings
• Budgeting and controlling costs





SPEAKING

BUSINESS LEADERSHIP: BECOMING MANAGEMENT MATERIAL (3 DAYS)


BRIEF DESCRIPTION
This workshop is a tool for leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more; by accepting the challenge to lead, you come to realise that the only limits are those you place on yourself. LEARNING OBJECTIVES
During this workshop, you will learn how to:
• Identify your leadership profile and use this knowledge to create your future
• Assess your leadership competencies and learn how you can develop your strengths
• Identify those additional skills and tools that can make you a better leader
• Develop your ability to influence and communicate with others
• Become a better problem-solver and decision-maker
• Discover how you can prepare for and embrace the forces of change
• Develop a strategy to use these skills actively in the workplace COURSE CONTENT
Topics covered in this workshop include:
• Leadership profile and competencies to highlight your strengths and challenges
• Directional and consequential thinking, and how to develop these skills
• Strategies for influencing others through improved communication and interaction
• Your role in making meetings productive, both as a leader and as a participant
• Critical problem-solving skills, and the tools and techniques you can use
• Strategic planning with a SWOT analysis to introduce change
• Ways to manage the change process effectively for sustainable growth




COACHING: A LEADERSHIP SKILL (1 DAY)


BRIEF DESCRIPTION
Do the words Coach, Role Model, Counselor, Supporter, Guide ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is a partnership that includes giving both support and challenging opportunities for employees. Knowing how-and-when to coach is an essential skill that can benefit both you and your organisation. This workshop will help you become a better coach in all senses of the word. It will help you deal with change, and will give you strategies to take back to your employees. LEARNING OBJECTIVES
By the end of this workshop, you will:
• Understand how coaching can be used to develop your team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviours and practices of an effective coach
• Recognise employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them COURSE CONTENT
Topics covered in this workshop include:
• Defining coaching
• The two schools of coaches
• Five critical coaching skills
• Communications skills
• Non-verbal communication
• Johari window
• Learning styles and principles
• Methods of feedback
• Benefits/consequences approach
• Dealing with problem employees
• When not to coach




DELEGATION: THE ART OF DELEGATING EFFECTIVELY (1 DAY)


BRIEF DESCRIPTION
Delegation is often one of the hardest skills for a manager to master. However, this skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, how to delegate, and to who. We will go through the delegation process step-by-step, to see where the pitfalls lie, and what you can do to avoid them. LEARNING OBJECTIVES
During this workshop, you will learn how to:
• Identify how delegation fits into your job and how it can make you more successful
• Identify opportunities within the scope of your authority for delegating effectively to others
• Identify the criteria for fair and responsible delegation to all employees
• Develop communication skills so that employees will be open to delegation
• Recognise common delegation pitfalls and how to avoid them
• Provide opportunities to test your delegation skills COURSE CONTENT
Topics covered in this workshop include:
• Advantages and disadvantages of delegation
• Self-assessment
• Levels of authority
• When and how to share the load
• Giving instructions
• Picking the right person for the job
• The delegation meeting
• Communication skills
• Ingredients for good feedback
• Developmental checklist




MANAGING EMPLOYEE PERFORMANCE (3 DAYS)


BRIEF DESCRIPTION
This workshop is for supervisors who want to understand themselves and others better through conducting and interpreting personality typing, develop their problem solving and decision-making skills, and explore performance management. LEARNING OBJECTIVES
This workshop will help you to:
• Develop useful techniques for setting and achieving goals
• Apply and interpret personality typing
• Use the results of personality typing to improve communication and team building
• Understand the roles of a leader and how to fulfil them
• Identify the stages of team development and use appropriate strategies for each stage
• Solve problems and make decisions COURSE CONTENT
Topics covered in this workshop include:
• Setting Goals
• Typology
• Kersey and Bates Temperament Types
• The Situational Leadership Model
• Four Stages of Team Development
• The Problem Solving Process
• Making Effective Decisions
• Documenting Performance
• Performance Reviews




THE ABCs OF SUPERVISING OTHERS (2 DAYS)


BRIEF DESCRIPTION
This two-day workshop is for those people who are new supervisors, interested in a supervisory position, responsible for overseeing a group of workers assigned to them, or are part-time supervisors. Dealing with the many problems a new supervisor faces is not easy; this workshop is designed to help you overcome many of the supervisory challenges you will encounter in your first few weeks as a supervisor. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Help clarify the roles and responsibilities of the new job
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your communication skills in listening, asking questions, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that clearly understood
• Use techniques to deal with employee challenges such as hostility, complaints, and laziness
• Recognise the importance of being visible and available to employees
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent COURSE CONTENT
Topics covered in this workshop include:
• Making the transition
• Setting goals
• Planning
• Communication
• The communication funnel
• Giving feedback
• Ask for what you want
• Providing instruction
• Orders, requests, and suggestions
• Managing conflict
• Dealing with difficult employees
• Dealing with others
• The reciprocal quality of relationships




THE PROFESSIONAL SUPERVISOR (3 DAYS)


BRIEF DESCRIPTION
With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial-and-error basis can lead to discouragement. This workshop can help you overcome many of the problems
a new supervisor may encounter. LEARNING OBJECTIVES
This workshop will help you to:
• Clarify the scope and nature of a supervisory position
• Learn some ways to deal with the challenges of the role
• Recognise the responsibilities you have as a supervisor to yourself, your team, and your organisation
• Learn fundamental techniques to help you plan and prioritise effectively
• Acquire a basic understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
• Develop strategies for motivating your team, giving feedback, and resolving conflict COURSE CONTENT
Topics covered in this workshop include:
• Clarify the scope and nature of a supervisory position
• Learn some ways to deal with the challenges of the role
• Recognise the responsibilities you have as a supervisor to yourself, your team, and your organisation
• Learn techniques to help you plan and prioritise effectively
• Acquire a basic understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
• Develop strategies for motivating your team, giving feedback, and resolving conflict





SUPERVISION, MANAGEMENT & LEADERSHIP

BUSINESS LEADERSHIP: BECOMING MANAGEMENT MATERIAL (3 DAYS)


BRIEF DESCRIPTION
This workshop is a tool for leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more; by accepting the challenge to lead, you come to realise that the only limits are those you place on yourself. LEARNING OBJECTIVES
During this workshop, you will learn how to:
• Identify your leadership profile and use this knowledge to create your future
• Assess your leadership competencies and learn how you can develop your strengths
• Identify those additional skills and tools that can make you a better leader
• Develop your ability to influence and communicate with others
• Become a better problem-solver and decision-maker
• Discover how you can prepare for and embrace the forces of change
• Develop a strategy to use these skills actively in the workplace COURSE CONTENT
Topics covered in this workshop include:
• Leadership profile and competencies to highlight your strengths and challenges
• Directional and consequential thinking, and how to develop these skills
• Strategies for influencing others through improved communication and interaction
• Your role in making meetings productive, both as a leader and as a participant
• Critical problem-solving skills, and the tools and techniques you can use
• Strategic planning with a SWOT analysis to introduce change
• Ways to manage the change process effectively for sustainable growth




COACHING: A LEADERSHIP SKILL (1 DAY)


BRIEF DESCRIPTION
Do the words Coach, Role Model, Counselor, Supporter, Guide ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is a partnership that includes giving both support and challenging opportunities for employees. Knowing how-and-when to coach is an essential skill that can benefit both you and your organisation. This workshop will help you become a better coach in all senses of the word. It will help you deal with change, and will give you strategies to take back to your employees. LEARNING OBJECTIVES
By the end of this workshop, you will:
• Understand how coaching can be used to develop your team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviours and practices of an effective coach
• Recognise employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them COURSE CONTENT
Topics covered in this workshop include:
• Defining coaching
• The two schools of coaches
• Five critical coaching skills
• Communications skills
• Non-verbal communication
• Johari window
• Learning styles and principles
• Methods of feedback
• Benefits/consequences approach
• Dealing with problem employees
• When not to coach




DELEGATION: THE ART OF DELEGATING EFFECTIVELY (1 DAY)


BRIEF DESCRIPTION
Delegation is often one of the hardest skills for a manager to master. However, this skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, how to delegate, and to who. We will go through the delegation process step-by-step, to see where the pitfalls lie, and what you can do to avoid them. LEARNING OBJECTIVES
During this workshop, you will learn how to:
• Identify how delegation fits into your job and how it can make you more successful
• Identify opportunities within the scope of your authority for delegating effectively to others
• Identify the criteria for fair and responsible delegation to all employees
• Develop communication skills so that employees will be open to delegation
• Recognise common delegation pitfalls and how to avoid them
• Provide opportunities to test your delegation skills COURSE CONTENT
Topics covered in this workshop include:
• Advantages and disadvantages of delegation
• Self-assessment
• Levels of authority
• When and how to share the load
• Giving instructions
• Picking the right person for the job
• The delegation meeting
• Communication skills
• Ingredients for good feedback
• Developmental checklist




MANAGING EMPLOYEE PERFORMANCE (3 DAYS)


BRIEF DESCRIPTION
This workshop is for supervisors who want to understand themselves and others better through conducting and interpreting personality typing, develop their problem solving and decision-making skills, and explore performance management. LEARNING OBJECTIVES
This workshop will help you to:
• Develop useful techniques for setting and achieving goals
• Apply and interpret personality typing
• Use the results of personality typing to improve communication and team building
• Understand the roles of a leader and how to fulfil them
• Identify the stages of team development and use appropriate strategies for each stage
• Solve problems and make decisions COURSE CONTENT
Topics covered in this workshop include:
• Setting Goals
• Typology
• Kersey and Bates Temperament Types
• The Situational Leadership Model
• Four Stages of Team Development
• The Problem Solving Process
• Making Effective Decisions
• Documenting Performance
• Performance Reviews




THE ABCs OF SUPERVISING OTHERS (2 DAYS)


BRIEF DESCRIPTION
This two-day workshop is for those people who are new supervisors, interested in a supervisory position, responsible for overseeing a group of workers assigned to them, or are part-time supervisors. Dealing with the many problems a new supervisor faces is not easy; this workshop is designed to help you overcome many of the supervisory challenges you will encounter in your first few weeks as a supervisor. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Help clarify the roles and responsibilities of the new job
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your communication skills in listening, asking questions, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that clearly understood
• Use techniques to deal with employee challenges such as hostility, complaints, and laziness
• Recognise the importance of being visible and available to employees
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent COURSE CONTENT
Topics covered in this workshop include:
• Making the transition
• Setting goals
• Planning
• Communication
• The communication funnel
• Giving feedback
• Ask for what you want
• Providing instruction
• Orders, requests, and suggestions
• Managing conflict
• Dealing with difficult employees
• Dealing with others
• The reciprocal quality of relationships




THE PROFESSIONAL SUPERVISOR (3 DAYS)


BRIEF DESCRIPTION
With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial-and-error basis can lead to discouragement. This workshop can help you overcome many of the problems
a new supervisor may encounter. LEARNING OBJECTIVES
This workshop will help you to:
• Clarify the scope and nature of a supervisory position
• Learn some ways to deal with the challenges of the role
• Recognise the responsibilities you have as a supervisor to yourself, your team, and your organisation
• Learn fundamental techniques to help you plan and prioritise effectively
• Acquire a basic understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
• Develop strategies for motivating your team, giving feedback, and resolving conflict COURSE CONTENT
Topics covered in this workshop include:
• Clarify the scope and nature of a supervisory position
• Learn some ways to deal with the challenges of the role
• Recognise the responsibilities you have as a supervisor to yourself, your team, and your organisation
• Learn techniques to help you plan and prioritise effectively
• Acquire a basic understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
• Develop strategies for motivating your team, giving feedback, and resolving conflict





TEAM BUILDING

PROJECT MANAGEMENT FUNDAMENTALS (1 DAY)


BRIEF DESCRIPTION
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well,
done on budget, and on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, it will familiarise you with the most common terms and the most current thinking about projects. LEARNING OBJECTIVES
This workshop will help you to:
• Understand what is meant by a “project” and “project management”
• Identify the benefits of projects
• Identify the phases of a project’s life cycle
• Enhance your ability to sell ideas and make presentations
• Prioritise projects
• Begin conceptualising your project, including goals and vision statements
• Use a target chart and other planning tools
• Complete a Statement of Work COURSE CONTENT
Topics covered in this workshop include:
• Defining a “project” and “project management”
• How projects can benefit you and your organisation
• Project life cycles
• Selling your project ideas
• Role and skills of the project manager
• Creating a vision
• Project planning worksheets
• The statement of work




INTERMEDIATE PROJECT MANAGEMENT (1 DAY)


BRIEF DESCRIPTION
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well,
done under budget, and done on time. This workshop is for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This workshop will take you through the remaining three stages: planning, execution, and termination. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Identify your project’s tasks and resources
• Order tasks using the Work Breakdown Structure (WBS)
• Schedule tasks effectively
• Use essential planning tools such as a Gantt chart, Programme Evaluation Review Technique (PERT) diagram, and network diagram
• Prepare a project budget
• Modify the project budget and schedule to meet targets
• Identify and manage risks
• Develop a change control process
• Execute and terminate a project COURSE CONTENT
Topics covered in this workshop include:
• What you need to focus on
• Scheduling your project
• The Work Breakdown Structure (WBS) and other planning tools
• Budgeting
• Project risks
• Schedule and budget compression
• Change control process
• Closing out a project




ADVANCED PROJECT MANAGEMENT (1 DAY)


BRIEF DESCRIPTION
It’s easy to forget the ‘manager’ part of your ‘project manager’ title amongst all the activity during a project. However, it is crucial that you hone your management skills
as they are an essential part of your success as a project manager. There are also some advanced project management techniques that you should master to help bring your projects to the next level. These are the two areas that we will focus on during this one-day workshop. This workshop presumes that you have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Apply Critical Thinking when choosing a project team
• Make the best of an assigned project team
• Help teams move through various stages to become a high-functioning machine
• Maximise productivity at team meetings
• Reward and motivate your team
• Develop and execute a communication plan
• Communicate with sponsors and executives more effectively
• Identify problem team members and strategies for working with them COURSE CONTENT
Topics covered in this workshop include:
• Choosing the project team
• Building a winning team
• Team meetings
• Nine easy ways to reward your team
• Developing a communication plan
• Dealing with problem team members
• Communicating with sponsors and executives




UNDERSTANDING PROJECT MANAGEMENT (3 DAYS)


BRIEF DESCRIPTION
This workshop will familiarise you with the most common terms and the most current thinking about projects and project management. It will also help you to know and understand your role as a project manager, and the various skills required of you in this role. LEARNING OBJECTIVES
By the end of this workshop, you will be able to:
• Understand what “projects” are and how they are becoming a part of organisational thinking
• Identify your role as a project manager and the skills required of you
• Recognise the steps you must take to keep budgets on track and on budget
• Identify the critical factors in project success
• Establish guidelines for building and controlling a budget
• Become more skilled at presenting ideas and asking for feedback
• Identify techniques for helping your project team work together COURSE CONTENT
Topics covered in this workshop include:
• Defining a “project”
• Project life cycles
• Role and skills of the project manager
• Setting project goals
• Why projects fail and how to avoid this
• Risk and contingency planning
• Creating network diagrams
• Building a winning team
• Managing meetings
• Budgeting and controlling costs





TRAINING & FACILITATION

ADVANCED WRITING SKILLS (1 DAY)


BRIEF DESCRIPTION
This workshop is for those who are already good writers. The focus is on writing letters of recommendation, persuasion, refusal, action, business cases, proposals, reports, and emails using current words and formats. LEARNING OBJECTIVES
During this workshop, you will:
• Discuss your writing challenges
• Learn how to make your writing clear, concise, and correct
• Improve sentence construction and paragraph development
• Identify some ways to make your writer simpler and easier to read
• Learn about a tool that can determine how readable your work is
• Develop effective business letters for tough situations
• Discuss email etiquette
• Develop appropriate writing styles and formats for your letters, business cases, and reports
• Recognise standard ways of documenting materials COURSE CONTENT
Topics covered in this workshop include:
• How to make your writing clear, concise, and correct
• Types of words and when to use them
• Using inclusive language
• Seven ways to simplify your writing
• Sentence and paragraph construction
• Business letter formats
• How to write a report or proposal
• How to write a business case
• How to write a request for proposals
• Email etiquette
• Documenting sources




BUSINESS WRITING THAT WORKS (2 DAYS)


BRIEF DESCRIPTION
For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so that they are persuasive, clear, concise, complete, and correct. Writing is either a process or a product. As a process, we focus on the way we go about writing; which invariably affects the finished product. This workshop concentrates on the nitty-gritty details that writers have to contend with, and gives them practical advice on making their job easier. Participants discuss their unique writing challenges and share solutions with the rest of the group. LEARNING OBJECTIVES
By the end of this workshop, you will:
• Have a better grasp of the basics of writing including grammar, spelling, punctuation, and sentence structure required for writing excellence
• Practice the ability to write concisely and clearly, so that the reader will understand the message of the written material quickly
• Learn the process of gathering content, and formatting it in a way that suits the subject matter
• Develop a professional writing style COURSE CONTENT
Topics covered in this workshop include:
• The Four C’s
• Active vs passive voice
• Punctuation tips
• Sentence and paragraph structure
• Writing business letters
• Writing reports and memos
• Inclusive language
• Spelling and proofreading
• E-mail etiquette




WRITING REPORTS AND PROPOSALS (2 DAYS)


BRIEF DESCRIPTION
Being a manager in any sector frequently necessitates writing to explain things, smooth relationships, or convince others of the value of some course of action; such writing must be clear, concise, complete, and accurate. This workshop helps you identify the various forms of writing, their formats, and the required techniques of persuasion. LEARNING OBJECTIVES
This workshop will help you to:
• Learn the value of good written communications
• Develop paragraphs that introduce, connect, develop, and conclude ideas
• Prepare reports and proposals that inform, persuade, and provide information
• Learn how to proofread your work and be confident that your writing is clear, concise, complete, and accurate
• Apply these skills in real work applications COURSE CONTENT
Topics covered in this workshop include:
• Becoming a good writer
• Writing rules
• Readability index
• Creating proper paragraphs
• Unity and coherence
• Emphasis
• Active and passive voice
• The 4 stages of report writing: investigation > planning > writing > revision
• Audience
• Format
• Organisation
• Writing formal reports
• How to use headings
• Charts and graphs
• Writing proposals
• The acid test
• Designing your message
• Dealing with tough questions





WRITING

MEETING MANAGEMENT: THE ART OF MAKING MEETINGS WORK (1 DAY)


BRIEF DESCRIPTION
Are you frustrated when your meetings are not as productive as you want? Do they lack focus? Are there times when some members of the group dominate the proceedings? Are you not always sure who should attend? Are you looking for a way to structure meetings to make them more effective, yet at the same time maintain an open atmosphere? This workshop covers how to structure your meetings and includes various useful intervention strategies. LEARNING OBJECTIVES
This workshop will help you to:
• Understand the value of meetings as a management tool
• Recognise the critical planning steps that make meeting time more effective
• Identify the steps to take to create an open and safe forum for discussion
• Develop and practice techniques for handling counterproductive behaviour
• Know how to make decisions that are sustainable once the meeting is over
• Develop a follow-up strategy for meetings COURSE CONTENT
Topics covered in this workshop include:
• The value of meetings
• Preparation before the meeting
• The role of the meeting chair
• The roles of the meeting participants
• How to control meetings
• Communicating effectively in meetings
• Dealing with difficult dynamics
• What makes sustainable agreements
• After the meeting follow-up




MANAGEMENT SKILLS FOR THE ADMINISTRATIVE ASSISTANT (2 DAYS)


BRIEF DESCRIPTION
We have developed this two-day workshop for those who work in support positions to help them improve their everyday performance in an office environment. The workshop will help you identify productivity pay-offs and priorities and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance three critical communication skills: active listening, skilful use of questions, and an awareness of what your body language and what it communicates to others. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress. LEARNING OBJECTIVES
This workshop will help you to:
• Understand the importance of and be better able to present a professional presence on the job
• Improve your ability to organise, plan, prioritise, and self-manage
• Improve critical communication skills such as listening, asking questions, and being aware of body language
• Develop strategies for managing difficult people and situations
• Recognise techniques for being more assertive and managing your stress COURSE CONTENT
Topics covered in this workshop include:
• You and your self-esteem
• Planning and prioritising
• Working in a team environment
• Taking control of communication
• Dealing with criticism and anger
• Time management
• Setting goals and getting what you want in life




THE MINUTE TAKERS' WORKSHOP (1 DAY)


BRIEF DESCRIPTION
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. To ensure meetings are productive and worth the cost; in both time and material resources, three ingredients are necessary: an assurance of closure, a strong leader, and accurate minutes. If you do not capture the minutes of a meeting accurately; the meeting may just as well not have taken place. If people can’t remember or agree on what was discussed, they will not share a common-sense-of-purpose regarding the meetings stated objectives? This workshop helps minute-takers understand their role and the best procedures for producing minutes that include all the essential information needed. LEARNING OBJECTIVES
This workshop will help you to:
• Recognise the importance of minute-taking
• Use minutes to their advantage
• Remedy many of the complaints that beset minute-takers
• Write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes
• Develop the essential skills of an effective minute-taker COURSE CONTENT
Topics covered in this workshop include:
• The role of a minute taker
• The skills of a minute taker
• Meeting agreements
• Informal minutes
• Minutes styles
• Choosing a style
• Action minutes
• Formal minutes
• Recording motions and resolutions
• What to record
• Techniques for preparing minutes
• Writing minutes
• Preparing minutes
• Editing minutes
• Taking minutes in an interactive meeting
• The minute book
• Developing your skills





OTHER TOPICS

MEETING MANAGEMENT: THE ART OF MAKING MEETINGS WORK (1 DAY)


BRIEF DESCRIPTION
Are you frustrated when your meetings are not as productive as you want? Do they lack focus? Are there times when some members of the group dominate the proceedings? Are you not always sure who should attend? Are you looking for a way to structure meetings to make them more effective, yet at the same time maintain an open atmosphere? This workshop covers how to structure your meetings and includes various useful intervention strategies. LEARNING OBJECTIVES
This workshop will help you to:
• Understand the value of meetings as a management tool
• Recognise the critical planning steps that make meeting time more effective
• Identify the steps to take to create an open and safe forum for discussion
• Develop and practice techniques for handling counterproductive behaviour
• Know how to make decisions that are sustainable once the meeting is over
• Develop a follow-up strategy for meetings COURSE CONTENT
Topics covered in this workshop include:
• The value of meetings
• Preparation before the meeting
• The role of the meeting chair
• The roles of the meeting participants
• How to control meetings
• Communicating effectively in meetings
• Dealing with difficult dynamics
• What makes sustainable agreements
• After the meeting follow-up




MANAGEMENT SKILLS FOR THE ADMINISTRATIVE ASSISTANT (2 DAYS)


BRIEF DESCRIPTION
We have developed this two-day workshop for those who work in support positions to help them improve their everyday performance in an office environment. The workshop will help you identify productivity pay-offs and priorities and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance three critical communication skills: active listening, skilful use of questions, and an awareness of what your body language and what it communicates to others. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress. LEARNING OBJECTIVES
This workshop will help you to:
• Understand the importance of and be better able to present a professional presence on the job
• Improve your ability to organise, plan, prioritise, and self-manage
• Improve critical communication skills such as listening, asking questions, and being aware of body language
• Develop strategies for managing difficult people and situations
• Recognise techniques for being more assertive and managing your stress COURSE CONTENT
Topics covered in this workshop include:
• You and your self-esteem
• Planning and prioritising
• Working in a team environment
• Taking control of communication
• Dealing with criticism and anger
• Time management
• Setting goals and getting what you want in life




THE MINUTE TAKERS' WORKSHOP (1 DAY)


BRIEF DESCRIPTION
No matter who you are or what you do, whether at work or in the community, you are involved in meetings. To ensure meetings are productive and worth the cost; in both time and material resources, three ingredients are necessary: an assurance of closure, a strong leader, and accurate minutes. If you do not capture the minutes of a meeting accurately; the meeting may just as well not have taken place. If people can’t remember or agree on what was discussed, they will not share a common-sense-of-purpose regarding the meetings stated objectives? This workshop helps minute-takers understand their role and the best procedures for producing minutes that include all the essential information needed. LEARNING OBJECTIVES
This workshop will help you to:
• Recognise the importance of minute-taking
• Use minutes to their advantage
• Remedy many of the complaints that beset minute-takers
• Write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes
• Develop the essential skills of an effective minute-taker COURSE CONTENT
Topics covered in this workshop include:
• The role of a minute taker
• The skills of a minute taker
• Meeting agreements
• Informal minutes
• Minutes styles
• Choosing a style
• Action minutes
• Formal minutes
• Recording motions and resolutions
• What to record
• Techniques for preparing minutes
• Writing minutes
• Preparing minutes
• Editing minutes
• Taking minutes in an interactive meeting
• The minute book
• Developing your skills